Refund Policy
We want you to be completely satisfied with your learning experience. Here's everything you need to know about our refund process and policies.
Refund Eligibility
FlowDigitalForce offers refunds under specific circumstances to ensure fairness for all participants. Our refund policy balances student satisfaction with the practical realities of delivering quality blockchain education.
- Course refunds are available within 14 days of initial enrollment if less than 25% of course materials have been accessed
- Technical issues preventing course access that cannot be resolved within 72 hours qualify for full refunds
- Workshop cancellations initiated by FlowDigitalForce result in automatic full refunds or transfer to future sessions
- Consultation services can be refunded if cancelled at least 48 hours before the scheduled appointment
- Certification programs have specific refund windows outlined in individual program agreements
Please note: Digital materials that have been downloaded or accessed extensively may not qualify for refunds due to the nature of intellectual property protection.
Refund Process
How to Request Your Refund
Submit Request
Email info@flowdigitalforce.com with your enrollment details, reason for refund, and any supporting documentation
Review Process
Our team reviews your request within 3-5 business days, checking eligibility criteria and course access history
Decision Notification
You'll receive an email confirmation with the refund decision and next steps if approved
Processing
Approved refunds are processed within 7-10 business days to your original payment method
We strive to make the refund process as straightforward as possible while maintaining the integrity of our educational programs. Most refund requests are processed faster than the maximum timeframes listed above.
Important Refund Information
Refunds for international payments may be subject to currency conversion fees and bank processing charges. Processing times can vary based on your financial institution's policies.
Special Circumstances
We understand that unexpected situations arise. FlowDigitalForce considers refund requests outside standard policy guidelines in cases of medical emergencies, natural disasters, or other exceptional circumstances.
For group enrollments or corporate training packages, refund policies may differ from individual course policies. Custom training programs have specific refund terms outlined in service agreements.
Students experiencing financial hardship are encouraged to contact us directly. We offer payment plans and occasionally provide hardship exceptions on a case-by-case basis.
Questions About Refunds?
Our support team is here to help with any questions about refunds or payment issues.