Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Flow Digital Force collects, uses, and protects your personal information in accordance with Philippines data protection laws.
Information We Collect
Flow Digital Force collects various types of information to provide you with our blockchain scalability education platform and related services. We're committed to transparency about what information we gather and why we need it.
We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources when legally permissible.
- Personal Identification Information: Name, email address, phone number, and postal address when you create an account or contact us
- Educational Progress Data: Course completion rates, quiz scores, learning preferences, and time spent on various modules
- Technical Information: IP address, browser type, device information, operating system, and access times
- Communication Records: Messages sent through our platform, support tickets, and feedback submissions
- Payment Information: Billing details and transaction records (processed securely through third-party payment processors)
- Usage Analytics: Pages visited, features used, click patterns, and navigation behavior on our platform
- Professional Information: Work experience, educational background, and career goals when provided for personalized learning paths
How We Use Your Information
We use the information we collect for legitimate business purposes that enhance your learning experience and improve our services. Here's specifically how your data helps us serve you better:
Service Delivery: We use your personal information to create and maintain your account, deliver educational content, track your progress, and provide customer support. This includes personalizing your learning experience based on your preferences and progress patterns.
Communication: Your contact information allows us to send course updates, important announcements, respond to inquiries, and provide technical support. You can control communication preferences in your account settings.
Platform Improvement: We analyze usage patterns and feedback to enhance our educational content, improve user interface design, fix technical issues, and develop new features that benefit our learning community.
We never use your personal information for automated decision-making that significantly affects your access to educational opportunities or account status without human oversight.
Legal Compliance: When required by Philippines law or legitimate legal processes, we may use your information to comply with regulatory requirements, protect our rights, or ensure platform security.
Information Sharing and Disclosure
Flow Digital Force does not sell your personal information to third parties. We only share your information in specific circumstances that are essential for providing our services or required by law.
Service Providers: We work with trusted third-party companies that help us operate our platform, such as cloud hosting providers, payment processors, email service providers, and analytics tools. These partners are contractually required to protect your information and use it only for the specific services they provide to us.
Educational Partners: With your explicit consent, we may share relevant educational progress information with certified blockchain industry partners who provide additional learning resources or career opportunities. You can opt out of this sharing at any time.
Legal Requirements: We may disclose your information when required by Philippines law, court orders, or government regulations. We'll notify you of such disclosures unless legally prohibited from doing so.
In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide notice and choice regarding any material changes to privacy practices.
Your Privacy Rights
Under Philippines data protection laws and our commitment to privacy, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights through your account settings or by contacting us directly.
Access Your Data
Request a copy of all personal information we have about you, including how we obtained it and how we've used it.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Your Account
Request complete deletion of your account and associated personal information, subject to legal retention requirements.
Limit Processing
Restrict how we use your information while maintaining access to essential platform features and services.
Data Portability
Export your personal information and learning progress data in a structured, machine-readable format.
Opt-Out Rights
Withdraw consent for marketing communications and optional data sharing with educational partners.
To exercise any of these rights, contact our privacy team at info@flowdigitalforce.com or use the privacy controls in your account dashboard. We'll respond to your request within 30 days and may need to verify your identity for security purposes.
Data Security and Protection
Protecting your personal information is a core responsibility we take seriously. Flow Digital Force implements multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards: We use industry-standard encryption (AES-256) for data storage and TLS 1.3 for data transmission. Our servers are hosted in secure data centers with 24/7 monitoring, redundant power systems, and strict physical access controls.
Access Controls: Employee access to personal information is limited to those who need it for their job responsibilities. All staff members receive privacy training and sign confidentiality agreements. We use multi-factor authentication and regular access reviews.
Regular Security Assessments: We conduct quarterly security audits, vulnerability assessments, and penetration testing. Our incident response plan ensures rapid detection and response to any potential security issues.
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and enable two-factor authentication on your account for additional protection.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate interests. Different types of information have different retention periods based on their purpose and legal requirements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion + 30 days | Service provision and support |
| Learning Progress Data | 3 years after last activity | Certification and progress tracking |
| Communication Records | 2 years from last contact | Customer support and legal compliance |
| Payment Information | 7 years from transaction | Tax and financial regulations |
| Technical Logs | 1 year from creation | Security and system maintenance |
When you delete your account, we remove your personal information according to the schedule above. Some anonymized data may be retained for statistical analysis and platform improvement, but cannot be linked back to you personally.
Cookies and Tracking Technologies
Flow Digital Force uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and provide personalized content. You have control over how cookies are used on our platform.
Essential Cookies: These cookies are necessary for basic platform functionality, including user authentication, security features, and maintaining your session. They cannot be disabled without affecting core services.
Analytics Cookies: We use these cookies to understand how users interact with our platform, which helps us improve content organization and identify technical issues. This information is collected anonymously and cannot identify individual users.
Preference Cookies: These cookies remember your settings and preferences, such as language selection, dashboard layout, and notification preferences, to provide a more personalized experience.
You can manage cookie preferences through your browser settings or our cookie management tool in the platform footer. Disabling certain cookies may limit some platform features.
International Data Transfers
Flow Digital Force operates primarily within the Philippines, but some of our service providers may process your information in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place.
We only work with international service providers that demonstrate adequate data protection standards equivalent to Philippines requirements. This includes using standard contractual clauses approved by data protection authorities and conducting regular compliance assessments.
If you have concerns about international data transfers or would like more information about the safeguards we use, please contact our privacy team for detailed information about specific service providers and protection mechanisms.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make material changes, we'll notify you through your account email and prominently display the updates on our platform.
Minor changes, such as clarifications or administrative updates, will be posted with an updated "Last Modified" date. We encourage you to review this policy regularly to stay informed about how we protect your information.
Continued use of our platform after policy changes constitutes acceptance of the updated terms. If you disagree with material changes, you may close your account before the changes take effect.
Privacy Questions and Contact Information
We're committed to addressing your privacy concerns promptly and transparently. Our privacy team typically responds to inquiries within 48 hours during business days.